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Store Policy

Because We Care

At Her and His Balance, we pride ourselves in providing you with the easiest and satisfying shopping experience ever, one that will keep you coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If the information you were looking for was not here or satisfying check our FAQ page, or email us with questions. We look forward to an everlasting friendship!

What is done with the information we collect:

*When shopping or purchasing any items on our website we collect your personal information you provide (Name, address, and email address).

*Your IP address (Internet Protocol) is automatically received.

*Emails are sent to you about new store items, sales, promotions,and other updates but only with your permission.

*Consent is given once you decide to shop with us, provide credit or debit card information for orders, deliveries, and returns.

(Once you have decided to place order) we imply you consent to Her and His Balance/ Icing Elite Service LLC to collecting it and using for the specific reason ONLY.

Disclosure: If required by Law we may disclose any personal information requested.

We may also disclose your personal information if our service Terms is violated.


All payments are encrypted through the Payment Card Industry Data Security Standard. Your purchase transactions data is only stored long enough to complete your purchase transaction, then information is deleted after transaction(s) are complete.

Skin Care Products:

Due to products being made with natural ingredients we suggest you track your order so it will not sit in your mailbox and melt (Product do not contain preservatives).

Damaged Items:

Please be advised photo(s) should be sent within 5 days of receiving package to be considered for replacement. Once we have researched we will email you with our decision.

Missing Items:

To be considered for replacement of missing item, please provide a photo of the invoice (All invoices have check mark by packed item. If there is a check mark....the item was packed).

FDA (Food and Drug Administration):

Please be advised our natural products have not been approved by the FDA, so please consult with physician/primary physician

Our Policies: Store Policies
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